● Verified with source — May 2026
Real flight claims data in Europe
Official sources: AESA, UK regulator, European Commission, Reclamador.es
How much do airlines pay when they lose? (2024–2025)
Data from the UK's official arbitrator (CAA) · April 2024 – March 2025 · 43,238 resolved cases · Amounts converted to approximate euros
Total resolved claims
43.238
Period April 2024 – March 2025
Cases won by passenger
57%
More than half win
Average payout
~€894
Per winning case
Total paid to passengers
~€13M
In one year
How to read this table: "Cases won" is the percentage of claims where the arbitrator decided in favour of the passenger. British Airways pays the most (83% won). EasyJet and Ryanair resist the most (18% and 28% success). Amounts are approximate euros (original data in pounds, UK regulator).
9 airlines
| Airline ↕ | Complaints per million pax ↕ | Cases won by passenger ↕ | Average payout ↕ | Quick verdict |
|---|---|---|---|---|
| British Airways | 192 | 83% | €979 | ✅ Very favourable |
| airBaltic | 221 | 52% | €722 | 🟡 Favourable |
| Turkish Airlines | 265 | 51% | €840 | 🟡 Favourable |
| Wizz Air | 918 | 47% | €762 | 🟠 Medium resistance |
| Air France-KLM | 301 | 43% | €969 | 🟠 Medium resistance |
| Ryanair | 188 | 28% | €812 | 🔴 High resistance |
| TUI Airways | 223 | 20% | €845 | 🔴 High resistance |
| EgyptAir | 234 | 19% | €737 | 🔴 High resistance |
| easyJet | 147 | 18% | €737 | 🔴 High resistance |